If your question is not answered here, please email us at support@netnanny.info

We look forward to hearing from you!

1. Is Net Nanny 5.1 available on CD-ROM or only download?
   We sell only the DOWNLOAD version, which you can get immediately after purchase. 
2. What are the Net Nanny 5.1 system requirements?
   Click Here to get very detailed compatibility info.
3. Does Net Nanny block too much, or block too little?
   Net Nanny was designed to only block sites that truly are inappropriate, not educational or informational.
4. Can I see what sites you block or don't block, and can I customize this?
   Yes - we allow you full access to the go and no-go lists, and also allow you to add custom sites, words, and phrases you wanted blocked.
5. Can I set up different time limits or filtering preferences for different family members?
   Yes, up to 12 different profiles are possible.
6. Is Net Nanny 5.1 easy to use?
   Yes - the user is totally walked through setting it up and technical support is available.
7. Will Net Nanny conflict with my monitoring (aka spy software)?
   Monitoring and filtering software should operate fine together.
8. As an adult, can I get past Net Nanny?
   Of course!  You can simply enter your password and feel free to surf where you want.
9. Will my child be able to bypass Net Nanny?
   We design our software to be as hard to bypass as possible.  It is quite difficult to disable or uninstall Net Nanny without the proper passwords.
10. What about updates?
    List updates are free and automatic in Net Nanny 5.1

System Requirements

OPERATING SYSTEMS WEB BROWSERS HARDWARE Windows XP Home or Professional Windows 2000 Professional Windows NT 4.0 with SP4 or greater Windows Me Windows 98 Second Edition (SE) Windows 98 with Service Pack 1 (SP1) Internet Explorer IE 6 for Windows 98SE, Me, NT 4.0 SP6a+, 2000, or XP. IE 5.5 SP2 for Windows 95, 98, Me, NT 4.0 SP3+, or 2000. IE 5.5 SP1 for Windows 95, 98, Me, NT 4.0 SP3+, or 2000. IE 5.11 SP2 for Windows 95, 98, NT 4.0 SP3+ or 2000. Netscape Navigator Netscape 7 Netscape 6.2.2 Netscape Communicator 4.72, 4.73, 4.75, 4.76, and 4.79 Netscape Navigator 4.08 CPU Pentium, Pentium II, Pentium III, Pentium 4, Celeron or AMD Athlon (K6/2 or higher) processors. Memory Minimum of 32 MB of RAM Disk Space Minimum of 50 MB INTERNET CONNECTION TYPES INTERNET SERVICE PROVIDER (ISP) SUPPORTED INTERNET APPLICATIONS Minimum 28.8k modem. 33.6K, 56.6k modem, ISDN, DSL, and cable modems are all supported. AOL and CompuServe Internet access using Internet Explorer or Netscape browsers is supported AOL users must turn on Parental Controls to restrict access inside of the AOL proprietary browser Net Nanny is compatible with proxy servers for networks, but the application must be installed on each individual computer to provide filtering. Outlook Express, Netscape Communicator Mail and most POP3 mail clients Outlook is supported when connected to a POP server (the alternative would be IMAP) mIRC, IRC Toons, Birch, Pirch Outlook Express, Netscape Communicator News reader, Free Agent and most NNTP newsreaders. A complete list of supported instant messenger and file trading applications is available in the Support section. This list is updated as new applications become available and are tested for compatibility.